How to Return Amazon Orders via UPS for Free (2024)

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Whenever I need to return an Amazon order I always choose to do it at the UPS store. I live less than a mile from one, which helps, but it’s also just very convenient, quick and free!

You can do free Amazon returns at Kohl’s as well, but I’ve found that there tends to be a line every time I go. At the UPS store I’m usually in and out in less than a minute. Follow these simple steps and hopefully you’ll have the same experience.

Step 1: Select the Product to Return

Log into your Amazon account on your computer or mobile app and click “your orders.” Find the product that you want to return and click on it.

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Step 2: Initiate Your Return

Scroll down and select the option “return or replace item.” You’ll see if you’re still within the return window.

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Step 3: Select the Reason for Your Return

I don’t think it matters too much what you choose here, but select the option that best aligns with why you’re returning your order. In my case, the soundbar TV mount didn’t fit my TV.

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Step 4: Provide Comments

Add additional context for the reason for your return. This is a required step, but you’d don’t have to write a lot. Five words did the trick this time. Click continue when you’re done.

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Step 5: Choose Between Refund or a Replacement Item

If the item you received was damaged or defective you can always choose to get a new one sent out instead of a refund. If not, go ahead and select the refund option and click continue.

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Step 6: Select UPS Store as the Return Location

On this screen you will see which return options are available to you. Common ones are Kohl’s drop-off, UPS Store and Amazon Lockers. Select the UPS option and click “confirm your return” at the bottom.

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Step 7: Save Your Return QR Code

On the next screen you can view your return QR code. I find it most convenient to take a screenshot of it on my phone so it’s fast to pull up when I get to the store. But Amazon will also email it to you automatically, or you can download it on your phone as well.

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Step 8: Drop Off Your Item at the UPS Store

Make sure you package your item in its original packaging and tape it up (if it’s in a box). Walk up to the store associate and show them your QR code. They will scan it and give you a receipt, which I recommend you hang onto until Amazon confirms they’ve received your item.

Find a UPS Store

That’s it! The whole process only takes a minute or two, excluding your trip to the UPS Store. You’ll receive your refund within 2-4 hours from the time Amazon receives the return.

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Johan Mengesha

Johan Mengesha is the Editorial Director at Slickdeals in Los Angeles, Calif. Mengesha has written for print and online media outlets since 2003 and has a journalism degree from Cal State Northridge. Published work has appeared in the "Los Angeles Daily News," the "Daily Sundial" and eHow.com.

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How to Return Amazon Orders via UPS for Free (2024)

FAQs

How to Return Amazon Orders via UPS for Free? ›

When selecting the method for returning your Amazon purchase, choose The UPS Store Dropoff. You don't need to have your items boxed or labeled. Instead, The UPS Store will pack, label and ship your return for free. UPS will email you a return shipping code ahead of time that you'll need to show to an employee.

How do I return Amazon to UPS for free? ›

In other words, Amazon will continue to offer free UPS store returns if that's the closest location to the customer.

Why is Amazon charging for returns to UPS? ›

This move seems to be part of an effort to discourage the use of UPS now that Amazon has its own delivery service and to cut return costs.

Why is Amazon suddenly charging for returns? ›

Amazon is attempting new measures to get customers to return fewer of their online orders, including charging a fee to return items to UPS stores. For decades, Amazon built its business by creating shopping that was fast, ridiculously easy and, seemingly, error-proof. You don't like it, just return it.

How to return to Amazon for free? ›

Just go to Your Orders and select the item you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns. We'll send you a QR code; bring your code and item to the drop-off location, and you're done.

Is Amazon discontinuing free returns? ›

Amazon set the standard for online shopping with fast delivery and free returns but now, they are cutting back on return drop-offs to UPS stores. According to Forbes, Amazon customers who live near Whole Foods, Amazon Fresh, or Kohl's locations will be charged a dollar now if they return items via a UPS Store.

Is Amazon going to start charging for returns? ›

1 - What is Amazon's returns processing fee for 2024? Starting on June 1, 2024, Amazon will implement a returns processing fee for products with high return rates across all categories, excluding apparel and shoes. This fee aims to cover the operational costs of returns and encourage a reduction in waste.

Which Amazon return reasons are free? ›

If you notice that the item is damaged or defective after delivery, Amazon will help you solve the problem, or provide a free return or replacement.

Will Amazon charge for returns in 2024? ›

Beginning June 1, 2024, Amazon is going to assess a returns processing fee for high-return rate products in all categories, excluding apparel and shoes. Here's the Amazon announcement: The fee will only apply to products that have return rates above a threshold specific to each category.

Is Amazon cracking down on returns? ›

In recent years, Amazon has been cracking down on what it deems as excessive returns, suspending sellers who it believes are abusing the return policy. Sellers who are suspended for excessive returns are typically notified by Amazon via email, and the suspension can be temporary or permanent.

Do Amazon Prime members get free return shipping? ›

Returns are always free. If you're considering a purchase but are really worried it won't qualify for free return shipping if it doesn't work out, order it through Alexa.

Why am I being charged to return an item to Amazon? ›

Charge for items you are expected to return

If you have received a refund, are expected to return the item, and do not send it back to us, you will be charged. If you have already sent the item back and have been charged, we will reverse the charge when we process the return.

Are Amazon returns free UPS? ›

You don't need to have your items boxed or labeled. Instead, The UPS Store will pack, label and ship your return for free. UPS will email you a return shipping code ahead of time that you'll need to show to an employee. Just note that Amazon may charge a $1 fee if you choose UPS but another drop-off location is closer.

How do I know when UPS will pick up my Amazon return? ›

Before UPS comes, securely pack your return. UPS will bring a prepaid label for your package. UPS will pick up your return package on the next business day.

How to know if Amazon return is free? ›

Look for Free returns next to the price to confirm that the item qualifies for free returns.

Where to return Amazon things? ›

Start your return in our Online Return Center. If an item is eligible for return to an Amazon store, you will have the option to select Amazon Store Dropoff. If an item is eligible for return but cannot be returned to an Amazon store, you will be presented with other return options.

Can you return Amazon parcels for free? ›

Amazon will process your return and issue a full refund with no deduction for return shipping after receiving your return of the eligible product(s).

Does Amazon pick up returns from your house? ›

Return Pickup:

The Online Returns Centre offers you the option to have your item collected/picked up, rather than you having to post it.

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